RETURNS POLICY

If you need to return a product, you may do so within 30 days from the date of delivery. Please note that some items are not eligible for return. See below for limitations.

When returning an item, make sure to include a copy of the packing slip (or write the order number on a blank sheet of paper), and send it to:

Returns
Saxtet Publications
8 Manfield Way
NN3 6NA
United Kingdom

Once we receive your returned item(s), we’ll notify you by email. The refund will be issued to your original payment method within 10 business days. If you made the purchase with a credit card, the refund will be credited back to your card. For PayPal purchases the refund will be issued to your PayPal account.

Exchanges and replacements 
We are unable to offer exchanges items for different products. You can however return the item for refund as detailed above.

Faulty items
If you receive a faulty item, please contact tom@saxtetpublications.com before returning your item. 

Returning recorded media (CDs) 
For copyright reasons, CDs may only be returned if the clear plastic shrink-wrap coating is intact.

Returning digital downloads (PDFs and MP3s)
If you encounter any technical or quality issues with your digital downloads, please contact tom@saxtetpublications.com in the first instance for assistance.

Refunds may be requested on digital products within 7 days of purchase. To qualify for a refund, the product must not have been downloaded or used in anyway. We reserve the right to decline a return if there is evidence of download or other use. These limitations ensure the intellectual property rights of our composers and arrangers, and comply with copyright protection laws.

To request a refund, please email tom@saxtetpublications.com with your order number and reason(s) for requesting a refund.

For any other questions, please email Tom at tom@saxtetpublications.com and he will endeavour to get back to you as soon as possible!